About Us
Provide the best travel experience for you
With over a decade of experience and hundreds of 5-star reviews, we handle all the logistics—tickets, timing, and transport—so you can simply relax and enjoy the “Dolce Vita.”
About Us
Discover the Heart Behind Eternal City Private & Guided Tours
Eternal City Private & Guided Tours is a premium travel service based in Rome, dedicated to creating unforgettable, stress-free, and fully customized experiences across Italy. Founded on a simple philosophy, plan every guest’s trip with the same care as our own vacation, and we turn complex travel logistics into seamless journeys filled with comfort, culture, and authentic discovery.
Our team of licensed local guides, historians, archaeologists, and certified drivers brings Rome and its surrounding regions to life through private tours, immersive activities, and flexible itineraries. From exclusive city explorations and countryside adventures to VIP airport transfers and luxury day trips, we provide 100% private, personalized, and high-quality travel experiences designed to match your interests, pace, and style.
At Eternal City Tours, we believe that people buy from people, and our passion, commitment, and hospitality shape every moment of your Italian holiday.
Our Mission
Our mission is to deliver exceptional private and guided tours in Rome and beyond, offering travelers a seamless, safe, and deeply enriching experience. We strive to combine expert knowledge, personalized service, and VIP comfort to ensure every guest enjoys Italy with ease, confidence, and genuine connection. Our goal is to transform travel into meaningful memories that last a lifetime.
Our Vision
Why book with Eternal City private and guided Tours
24/7 customer support
Expert Guides
Highly Reviewed
We’re here to take you to the places you'll love
What clients say
How do I book a tour and what payment methods are accepted?
Booking your private tour is quick and easy! You can reserve your date and customize your tour directly through our website’s secure online checkout.
Booking & Payment Options:
● Online Reservation: Choose your dates and finalize your booking on our website.
● Flexible Payment: We offer several convenient ways to pay:
○ Book Now, Pay Later: Secure your reservation immediately without paying the full amount upfront.
○ Deposit Payment: You may secure your tour with a deposit of 25% of the total price.
○ Credit/Debit Cards: We accept secure online payment via all major credit/debit cards (Visa, MasterCard, Amex, etc.) and PayPal.
○ Pay at Tour Start (Balance): The remaining balance may be paid directly to your driver at the start of your tour (check your specific tour confirmation for final payment details).
Need Assistance?
If you require any assistance with booking, payment, or custom inquiries, please do not hesitate to contact us:
● Email: [email protected]
● Phone/WhatsApp: +39 351 119 1707
We look forward to arranging your private Italian experience!
Cancellation and Refund Policy
We offer a flexible cancellation policy designed to provide peace of mind when booking your private tour.
Standard Tours and Transfers
● Full Refund: You will receive a full refund if you cancel your booking at least 24 hours prior to the scheduled tour or transfer start time.
● Non-Refundable: Cancellations made less than 24 hours before the scheduled start time, or “no-shows,” are non-refundable.
Multi-Day Tours and Specific Packages
● For multi-day tours or specialized travel packages, a longer cancellation notice period may apply (typically 1 to 2 days prior to the start date).
● Always check the specific terms and conditions detailed on your individual tour confirmation, as these policies may vary.
We recommend reviewing your confirmation email for the precise deadline applicable to your booking.
Are there partial refunds if my tour included non-refundable entrance tickets?
Yes, this is an important distinction for tours that include pre-purchased tickets for high-demand sites like the Vatican Museums, the Colosseum, or certain archaeological sites.
Here is the policy regarding tours that include non-refundable tickets:
Tours Including Pre-Booked Tickets
If your tour package included pre-purchased entrance tickets (which are often non-refundable by the venue):
● Partial Refund: If you cancel outside the standard 24-hour window, you will receive a full refund for the transportation and guide service, but the non-refundable cost of the pre-booked entrance tickets will be deducted from your refund amount.
● Late Cancellation: If you cancel within the 24-hour non-refundable window, the entire tour cost is forfeited.
Example: If your tour cost €400, and €50 was for a non-refundable ticket, a timely cancellation (outside 24 hours) would result in a refund of €350.
We strive to ensure the maximum possible refund while adhering to the policies of the external venues and museums.
What type of vehicles are used for your private tours and transfers?
We are committed to providing maximum comfort, safety, and style for all our private transportation services. Our fleet consists exclusively of modern, premium, and well-maintained executive vehicles.
Vehicle Fleet Overview:
● Standard Sedans (up to 3 Passengers): Typically Mercedes-Benz E-Class or equivalent luxury models. Ideal for couples, solo travelers, or small groups with minimal luggage.
● Vans/Minivans (up to 7/8 Passengers): Mercedes-Benz V-Class, Viano, or high-end equivalent models. Perfect for families, small tour groups, or travelers requiring extra space and luggage capacity.
All our vehicles feature:
● Air conditioning and heating controls.
● Comfortable, sanitized interiors.
● Professional driver in formal attire.
We guarantee that the vehicle provided will always be appropriate for the size of your group and the amount of luggage specified during the booking.
What happens if my flight or train is delayed? (Airport/Train Transfers)
We understand that travel delays are common, and we monitor your arrival status closely to ensure a worry-free start to your journey.
Our Policy on Delays:
● Flight/Train Monitoring: For all airport and train station pickups, we ask for your flight number or train number during booking. Our dispatch team tracks the official arrival time of your carrier in real-time.
● Guaranteed Service: Your assigned driver will adjust their arrival time according to the actual landing/docking time. There are no extra charges for flight or train delays.
● Waiting Time:
○ Airports: We provide a standard 60 minutes of complimentary waiting time after the plane has landed.
○ Train Stations: We provide a standard 30 minutes of complimentary waiting time after the scheduled arrival of the train.
○ If you anticipate a delay for reasons other than the carrier (e.g., lost luggage, customs issues), please notify us immediately via phone/WhatsApp (+39 351 119 1707) to avoid any potential waiting fees.
We guarantee that your professional driver will be there when you arrive!
In what languages are the tours offered?
We strive to make our tours accessible and informative for guests from all over the world. Our private tours are available in a wide variety of languages, ensuring you receive commentary and historical context you can fully understand.
Languages Offered:
Our professional drivers and dedicated local historian guides are fluent in multiple languages, including:
● English, Italiano, Español.Français, Deutsch, Pусский, فارسی and several other languages upon request.
When booking your tour, you will be able to select the language that best suits your group’s needs. Please ensure you specify your preferred language during the reservation process so we can assign the most appropriate guide or driver for your service.
What is the typical group size for your tours?
We specialize in providing intimate and exclusive experiences. All our services are private, meaning the tour is exclusively for you and your travel companions. We strictly limit group sizes to guarantee personalized attention, comfort, and an in-depth experience with your local guide or driver.
Typical Group Size Breakdown:
● Standard Private Tours: In general, our private tours are best suited for groups of 2 to 8 guests.
● Smallest Tours: Certain intensive or multi-day experiences, such as our “Best of Rome” multi-day package, may be limited to as few as 3 people for an ultra-exclusive focus.
Regardless of the specific tour, rest assured that you and your group will enjoy one-on-one attention and the flexibility that only a private tour can offer.
Which sites and attractions will we visit?
Is hotel pickup included, and what transportation is used?
Yes, absolutely! We prioritize your comfort and convenience by offering seamless, high-quality transportation.
Pickup and Drop-off:
● Included Service: Most of our tours and transfers include complimentary hotel pickup and drop-off at your accommodation or a central meeting point within Rome’s main service area. This ensures a stress-free start and end to your private experience.
Transportation Used:
● Vehicle Fleet: We utilize modern, comfortable, and air-conditioned vehicles appropriate for the tour and group size. This typically includes:
○ Executive Sedans, Vans or Minivans (Mercedes or equivalent): Used for standard tours and transfers to ensure maximum comfort and space.
○ Eco-Friendly Golf Carts: Used on specific city routes (like the Catacombs/Appian Way tour) where they provide a fun, efficient, and comfortable way to navigate areas inaccessible to larger vehicles.
● Professional Staff: Every tour features a professional, English-speaking driver/guide who is dedicated to transporting you safely and conveniently throughout your itinerary.
Are children welcome on the tours?
Absolutely! Our private tours are designed to be family-friendly and children of all ages are welcome to join.
We prioritize the safety and comfort of our younger guests:
● Accommodation: When booking, please specify the number and exact ages of the children and infants joining the tour. This allows us to ensure the vehicle is appropriately sized and that the itinerary pace is comfortable for the entire family.
● Child Safety: We can happily provide necessary safety equipment, including child seats or booster seats, upon request. Please ensure you request this specific requirement when making your reservation.
● Child Rates: If child rates or applicable discounts are available for specific tours (such as discounted entrance tickets), we will ensure they are applied to your booking where applicable.
What should I wear and bring on the tour?
To ensure your comfort and adherence to local customs, here are our recommendations for what to wear and bring:
Clothing & Footwear
● Comfortable Footwear: We highly recommend wearing sturdy walking shoes or comfortable trainers. Roman sites often involve navigating cobblestones, steps, and uneven ancient terrain (especially the Forums and Catacombs).
● Weather-Appropriate Clothing: Dress in layers appropriate for the season. Even in summer, evenings can be cool, and vehicle air conditioning may require a light cover-up.
● Modesty Requirement (Crucial): If your tour includes visits to churches, St. Peter’s Basilica, or the Vatican City, strict dress codes are enforced. Please ensure your shoulders and knees are covered out of respect for these sacred sites. We recommend bringing a light scarf or shawl as a cover-up, even in warm weather.
Essential Items to Bring
● Camera or Smartphone: Essential for capturing the magnificent sights and architecture.
What NOT to Worry About
We handle all the logistics! You do not need to worry about:
● Vouchers (digital confirmation is sufficient)
Are the tours safe and suitable for all travelers?
Yes – safety and comfort are our priorities. All tours are led by experienced local guides and drivers who know the city well. Vehicles and equipment are kept in top condition, and group sizes are small so guides can look after everyone. We also fully brief you on any precautions (for example, watch your belongings in crowded areas). In short, whether you’re traveling with kids or seniors, you can feel secure on our tours.
When is the best time to go, to avoid crowds and heat?
